FAQs

SHIPPING POLICY

LOCAL
We currently ship to locations within the Philippines. Shipping fees will vary depending on the location of the delivery address. 

INTERNATIONAL
We are working on expanding our shipping coverage to international locations. Subscribe to our mailing list to be informed of any updates.

 

FREQUENTLY ASKED QUESTIONS

ORDERS + SHIPPING

What are your shipping methods?
For deliveries within Metro Manila, we use Lalamove, Happy Move, or Grab Delivery to ship our items. We want to ensure that you receive your order on the same day it is shipped out.

How much does shipping cost?
The shipping rate will be dependent on the location of the delivery address.

Within Metro Manila, shipping cost is ₱150. For shipments outside Metro Manila, shipping cost is ₱200.

Do you offer pick-up instead of shipping?
Unfortunately, we only allow shipping for all purchases, as we don't have a physical store.

What forms of payment do you accept?
We accept all major credit cards via PayPal for transactions made directly through our website.

Alternatively, you may opt to pay via bank transfer or by depositing directly to our Banco De Oro (BDO) account. Kindly note that orders made through this method may require an additional 1-3 days to process.

PRODUCT + STORAGE

What kind of products do you offer?
We offer a curated selection of ingredients, wares, and publications for retail. These are handpicked from brands that we love, which have a focus on design, beverages, and lifestyle.

How should I store my ingredients?
Each ingredient will have their own storage instructions, which will be indicated on the packaging or on the product page. 

RETAIL

Where can I purchase your products?
You may purchase our products online through our site via our Shop page.

OTHERS

Can’t find what you’re looking for?
Send us a message through our Contact page or via email at help@ishibodega.com.