Terms and Conditions
By accessing the website at http://www.ishibodega.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, we reserve the right to refuse service to anyone for any reason at any time. All deliveries, services and information provided shall be done in accordance to 35cl Beverage Concept Inc. (Ishi Bodega)'s terms and conditions. The materials contained in this website are protected by applicable copyright and trademark law.
2. Age Restrictions
By agreeing to the Terms and Services, you (customer accessing the website) declare that you are of legal drinking age in the Philippines (18 or above) and are purchasing only for those of legal drinking age within the Philippines.
Ishi Bodega is a design-driven, beverage-focused lifestyle store providing carefully selected ingredients, wares, and publications. Purchases made on this website are only for the personal use of the consumer. Re-sale, commercial purposes, or any other commercial benefits are prohibited. Additionally, no products from Ishi Bodega may be used for any illegal or unauthorized purposes. We reserve the right to not accept your order if we are unable to obtain authorization for your payment. We strive to keep your orders as well as payments as secure as we can, however, in the case of third party unauthorized access to any customer data, we will not be held responsible for any loss on your side.
4. Products and Packaging
The images of each product on our website are for illustration purposes only. Although we have made reasonable efforts to display the appearance of each product accurately, we cannot guarantee that your computer or mobile device's display will accurately reflect the appearance of that product. The product which we deliver to you may vary slightly from the images on our website. Each product will come in a box with an information card with a description of the product. These will be packed in the best possible condition before shipping.
All alcoholic ready-to-drink products (bottled cocktails) are made with commercially known alcohol companies. Ishi Bodega does not produce or distill their own spirits. Ingredients used may range from liquors, liqueurs, sweeteners, fruit juices, spices, and other food-grade items (e.g. citric and malic acid solutions). Different processes and methods are used to stabilize the shelf life of the products such as the usage of food-grade acids, filtration through the clarified milk punch method, steeping into alcohol, and other types of infusions. These are not to change the alcoholic contents of a spirit but to enhance the flavor of the cocktail. All bottled cocktails are made with methods and processes used within the food and beverage industry (specifically bars). Ishi Bodega does not manufacture their own spirits and only uses products manufactured legally.
All non-alcoholic ready-to-drink products are made to be consumed within 3 days of receiving. All ingredients used are commonly integrated into recipes served in public establishments (coffee shops, tea houses, restaurants, etc). No special or commercial processing or preservatives are added into each drink, which make them perishable and not meant to have an extended shelf life.
Products may contain small amounts of fine particles settling at the bottom of the bottle. These are present due to the nature of the ingredients and are not an indicator of spoilage. Swirling the bottle before pouring will properly redistribute these particles.
The tasting notes on the website and packaging are written by our own tasting team. However, these are still subjective depending on the drinker's palate, as every person will have a different experience with the beverage. The tasting notes only serve as a guide towards describing the product and are no means an indicator regarding the overall quality of the said product.
5. E-commerce Platform
35cl Beverage Concept Inc. (Ishi Bodega) utilizes Shopify as its E-commerce platform with Paypal and bank transfer as the main modes of payment. All orders regarding the sale of our products are processed with these companies. All information required by Shopify and Paypal are necessary within the ordering process to properly produce and deliver the products requested.
All prices reflected on the site are already inclusive of tax (3% Non-VAT). Each order, however, will require an additional freight cost to be shouldered by the customer. The additional delivery charge will only be added per receipt and not in addition to every product ordered. All prices are subject to change at any time.
7. Payment Options
All payments made through the website of 35cl Beverage Concept Inc. (Ishi Bodega) will be processed through Shopify and Paypal.
Please allow at least one business day to process your order for the bank transfer method. Our business hours are from Monday to Friday (10:00AM - 05:00PM, GMT+8). 35cl Beverage Concept Inc. (Ishi Bodega) has the right to refuse the reservation or payment of your product for any reason including the lack of availability of your said product and the preemptive payment of a product before confirmation has been received by the customer.
Delivery for the product will be accomplished by either Lalamove, Happy Move, or Grab for deliveries within Metro Manila. Ishi Bodega reserves the right to not accept orders containing perishable goods (Non-alcoholic, ready-to-drink beverages) for deliveries outside of Metro Manila. For addresses outside of Metro Manila, shipping will be handled by couriers such as LBC and J&T Express. Same day delivery is only available for delivery addresses within Metro Manila. 35cl Beverage Concept Inc. (Ishi Bodega) will pack each of the products in the best condition possible before having it shipped through these third party providers. Any minor damages caused by couriers including minimal tearing, small chipping, unintentional folding, and visible creasing will not be liable to 35cl Beverage Concept Inc. (Ishi Bodega). Major damages caused by shipping, which warrants eligibility for return or refund (please see section 10), must be reported with pictures of said product at email@example.com to be assessed by the company.
9. Cancellation Policy
Orders made through the website will be produced and packed once an e-mail confirmation has been sent. If a customer wishes to make a cancellation for any reason, this must be done before an order confirmation e-mail has been sent for the product to not be produced by sending us an email at firstname.lastname@example.org. A cancellation charge of P30 (to be deducted from the total refunded amount) will be paid by the customer if a refund will be given. Any cancellations requested after confirmation will not be entertained and the customer will not receive a refund.
Any requests for changes to be made to an order will be treated as a cancellation. The customer should send an email to email@example.com before receiving their order confirmation email. We will cancel your order for you and you will have to place another order through our website. Any transactions involving credit card payments will incur a P30 service charge, which will be deducted from the total refundable amount. Any requests for changes made after receiving the confirmation email will not be entertained.
10. Returns and Refunds Policy
35cl Beverage Concept Inc. (35cl Cocktail Co.) is not liable for any minor damages caused by delivery (please see section 8). Major damages caused by or during delivery including huge crack/s on the bottle or significant spillage may warrant eligibility for return. Returns in this manner will be at the expense of the customer. Shipping costs will be shouldered by the customer to return the product to the company. For requests of returns or refunds due to shipping damages, the customer must first send the damaged product back to 35cl Beverage Concept Inc. before a refund or return may be processed. Any refunds requested for major damages caused by shipping will incur a refund charge of P30 (to be deducted from the total refunded amount). We are unable to issue store credit. All refunds will be issued through the same method used for payment.
Returns or refunds based on the following merits will not be accepted by the company unless explicitly agreed to by an authorized representative of 35cl Beverage Concept Inc.:
dissatisfaction from the taste or look of the product
inability to taste the described tasting notes
slight color variation from posted/printed pictures from the actual product
presence of fine particles at the bottom of the bottle
inability to use the product
damage or contamination done by the consumer
tampering of the packaging or the product done by external causes
damages done outside the context of production or packing
damages done during transit or by the handling courier
minor superficial differences and other changes caused by external variables
Products that include production-related contamination such as large particles formed without the tampering of the product may be eligible for a return or a refund. Taste-related concerns will not be eligible merits for return unless the product displays extreme bitterness, extreme sourness, or tastes that may pose as a health hazard. These must be reported immediately to the company through firstname.lastname@example.org with pictures of the said, untampered product within 3 days of the shipping date. Once approved, the said product must also be returned to the company before receiving a refund. The customer is responsible for all expenses in conjunction with the return.
11. Website Use License
Permission is granted to temporarily download one copy of the materials (information or software) on 35cl Beverage Concept Inc. (Ishi Bodega)'s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on 35cl Beverage Concept Inc. (Ishi Bodega)'s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.