Terms and Policies

TERMS AND CONDITIONS

1. Terms
By accessing the website at http://www.ishibodega.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, we reserve the right to refuse service to anyone for any reason at any time. All deliveries, services and information provided shall be done in accordance to 35cl Beverage Concept Inc. (Ishi Bodega)'s terms and conditions. The materials contained in this website are protected by applicable copyright and trademark law. 
2. Age Restrictions
For purchasing of alcoholic beverages: By agreeing to the Terms and Services, you (customer accessing the website) declare that you are of legal drinking age in the Philippines (18 or above) and are purchasing only for those of legal drinking age within the Philippines.
3. Purchases
Ishi Bodega is a design-driven, beverage-focused lifestyle store providing carefully selected ingredients, wares, and publications. Purchases made on this website are only for the personal use of the consumer. Re-sale, commercial purposes, or any other commercial benefits are prohibited. Additionally, no products from Ishi Bodega may be used for any illegal or unauthorized purposes. We reserve the right to not accept your order if we are unable to obtain authorization for your payment. We strive to keep your orders as well as payments as secure as we can, however, in the case of third party unauthorized access to any customer data, we will not be held responsible for any loss on your side. 
4. Products and Packaging
The images of each product on our website are for illustration purposes only. Although we have made reasonable efforts to display the appearance of each product accurately, we cannot guarantee that your computer or mobile device's display will accurately reflect the appearance of that product. The product which we deliver to you may vary slightly from the images on our website. Each product will come in a box with an information card with a description of the product. These will be packed in the best possible condition before shipping.

All alcoholic ready-to-drink products (bottled cocktails) are made with commercially known alcohol companies. Ishi  Bodega does not produce or distill their own spirits. Ingredients used may range from liquors, liqueurs, sweeteners, fruit juices, spices, and other food-grade items (e.g. citric and malic acid solutions). Different processes and methods are used to stabilize the shelf life of the products such as the usage of food-grade acids, filtration through the clarified milk punch method, steeping into alcohol, and other types of infusions. These are not to change the alcoholic contents of a spirit but to enhance the flavor of the cocktail. All bottled cocktails are made with methods and processes used within the food and beverage industry (specifically bars). Ishi Bodega does not manufacture their own spirits and only uses products manufactured legally.
All non-alcoholic ready-to-drink products are made to be consumed within 3 days of receiving. All ingredients used are commonly integrated into recipes served in public establishments (coffee shops, tea houses, restaurants, etc). No special  or commercial processing or preservatives are added into each drink, which make them perishable and not meant to have an extended shelf life. 

Products may contain small amounts of fine particles settling at the bottom of the bottle. These are present due to the nature of the ingredients and are not an indicator of spoilage. Swirling the bottle before pouring will properly redistribute these particles.
The tasting notes on the website and packaging are written by our own tasting team. However, these are still subjective depending on the drinker's palate, as every person will have a different experience with the beverage. The tasting notes only serve as a guide towards describing the product and are no means an indicator regarding the overall quality of the said product.
5. E-commerce Platform
35cl Beverage Concept Inc. (Ishi Bodega) utilizes Shopify as its E-commerce platform with Paypal and bank transfer as the main modes of payment. All orders regarding the sale of our products are processed with these companies. All information required by Shopify and Paypal are necessary within the ordering process to properly produce and deliver the products requested. 
6. Prices
All prices reflected on the site are already inclusive of tax (3% Non-VAT). Each order, however, will require an additional freight cost to be shouldered by the customer. The additional delivery charge will only be added per receipt and not in addition to every product ordered. All prices are subject to change at any time.
7. Payment Options
All payments made through the website of 35cl Beverage Concept Inc. (Ishi Bodega) will be processed through Shopify and Paypal.

Please allow at least one business day to process your order for the bank transfer method. Our business hours are from Monday to Friday (10:00AM - 05:00PM, GMT+8). 35cl Beverage Concept Inc. (Ishi Bodega) has the right to refuse the reservation or payment of your product for any reason including the lack of availability of your said product and the preemptive payment of a product before confirmation has been received by the customer.
8. Delivery
Delivery for the product will be accomplished by either Lalamove, Happy Move, or Grab for deliveries within Metro Manila. Ishi Bodega reserves the right to not accept orders containing perishable goods (Non-alcoholic, ready-to-drink beverages) for deliveries outside of Metro Manila. For addresses outside of Metro Manila, shipping will be handled by couriers such as LBC and J&T Express. Same day delivery is only available for delivery addresses within Metro Manila. 35cl Beverage Concept Inc. (Ishi Bodega) will pack each of the products in the best condition possible before having it shipped through these third party providers. Any minor damages caused by couriers including minimal tearing, small chipping, unintentional folding, and visible creasing will not be liable to 35cl Beverage Concept Inc. (Ishi Bodega). Major damages caused by shipping, which warrants eligibility for return or refund (please see section 10), must be reported with pictures of said product at help@ishibodega.com to be assessed by the company.
9. Cancellation Policy
Orders made through the website will be produced and packed once an e-mail confirmation has been sent. If a customer wishes to make a cancellation for any reason, this must be done before an order confirmation e-mail has been sent for the product to not be produced by sending us an email at help@ishibodega.com. A cancellation charge of P30 (to be deducted from the total refunded amount) will be paid by the customer if a refund will be given. Any cancellations requested after confirmation will not be entertained and the customer will not receive a refund.

Any requests for changes to be made to an order will be treated as a cancellation. The customer should send an email to help@ishibodega.com before receiving their order confirmation email. We will cancel your order for you and you will have to place another order through our website. Any transactions involving credit card payments will incur a P30 service charge, which will be deducted from the total refundable amount. Any requests for changes made after receiving the confirmation email will not be entertained.
10. Returns and Refunds Policy
35cl Beverage Concept Inc. (35cl Cocktail Co.) is not liable for any minor damages caused by delivery (please see section 8). Major damages caused by or during delivery including huge crack/s on the bottle or significant spillage may warrant eligibility for return. Returns in this manner will be at the expense of the customer. Shipping costs will be shouldered by the customer to return the product to the company. For requests of returns or refunds due to shipping damages, the customer must first send the damaged product back to 35cl Beverage Concept Inc. before a refund or return may be processed. Any refunds requested for major damages caused by shipping will incur a refund charge of P30 (to be deducted from the total refunded amount). We are unable to issue store credit. All refunds will be issued through the same method used for payment.

Returns or refunds based on the following merits will not be accepted by the company unless explicitly agreed to by an authorized representative of 35cl Beverage Concept Inc.: 
  • dissatisfaction from the taste or look of the product
  • inability to taste the described tasting notes
  • slight color variation from posted/printed pictures from the actual product
  • presence of fine particles at the bottom of the bottle
  • inability to use the product
  • damage or contamination done by the consumer
  • tampering of the packaging or the product done by external causes
  • damages done outside the context of production or packing
  • damages done during transit or by the handling courier
  • minor superficial differences and other changes caused by external variables

Products that include production-related contamination such as large particles formed without the tampering of the product may be eligible for a return or a refund. Taste-related concerns will not be eligible merits for return unless the product displays extreme bitterness, extreme sourness, or tastes that may pose as a health hazard. These must be reported immediately to the company through help@ishibodega.com with pictures of the said, untampered product within 3 days of the shipping date. Once approved, the said product must also be returned to the company before receiving a refund. The customer is responsible for all expenses in conjunction with the return.
11. Website Use License
Permission is granted to temporarily download one copy of the materials (information or software) on 35cl Beverage Concept Inc. (Ishi Bodega)'s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on 35cl Beverage Concept Inc. (Ishi Bodega)'s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by 35cl Beverage Concept Inc. (Ishi Bodega) at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.  
12. Website Disclaimer
The materials on 35cl Beverage Concept Inc. (Ishi Bodega)'s website are provided on an 'as is' basis. 35cl Beverage Concept Inc. (Ishi Bodega) makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, 35cl Beverage Concept Inc. (Ishi Bodega) does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
13. Website Limitations
In no event shall 35cl Beverage Concept Inc. (Ishi Bodega) or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on 35cl Beverage Concept Inc.  (Ishi Bodega)'s website, even if 35cl Beverage Concept Inc. (Ishi Bodega) or a 35cl Beverage Concept Inc. (Ishi Bodega) authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
14. Accuracy of Website Materials
The materials appearing on 35cl Beverage Concept Inc. (Ishi Bodega)'s website could include technical, typographical, or photographic errors. 35cl Beverage Concept Inc. (Ishi Bodega) does not warrant that any of the materials on its website are accurate, complete or current. 35cl Beverage Concept Inc. (Ishi Bodega) may make changes to the materials contained on its website at any time without notice. However, 35cl Beverage Concept Inc. (Ishi Bodega) does not make any commitment to update the materials.
15. Links
35cl Beverage Concept Inc. (Ishi Bodega) has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by 35cl Beverage Concept Inc. (Ishi Bodega) of the site. Use of any such linked website is at the user's own risk.
16. Website Modifications
35cl Beverage Concept Inc. (Ishi Bodega) may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
17. Liability
35cl Beverage Concept Inc. shall not be held liable for any damage, loss, or expense due in full or in part arising out of or resulting from using the Ishi Bodega website or purchasing from the website or through bank transfer. In no event shall 35cl Beverage Concept Inc. (Ishi Bodega) be liable to the customer for any direct, indirect, incidental, or consequential damages arising out of or in any way related to the Ishi Bodega website, web content, or products being sold. 
18. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Philippines and you irrevocably submit to the exclusive jurisdiction of the courts in that country. We reserve the right to proceed with legal action should a violation of these terms warrant such a course of action.
These terms and conditions are effective from August 7, 2021.

 

PRIVACY POLICY

1. Consent
Your privacy is important to us. It is 35cl Beverage Concept Inc. (Ishi Bodega)'s policy to respect your privacy regarding any information we may collect from you across our website, http://www.ishibodega.com. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. When you provide us with personal information to complete a transaction, verify your credit card, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
2. Website and E-commerce Platform
Our website and e-commerce platform is hosted on Shopify. All data and information provided for the purchase of a product is stored through Shopify's database. These data which may include name, shipping address, email address, and billing information will not be shared in any manner unless demanded by the law. All data provided by the customer through the website will be protected by Shopify and their services.

All credit card payments through the website will be processed through Paypal. Information gathered through Paypal will not be shared in any manner to any entity unless demanded by the law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
3. Squarespace Analytics
In order to better understand our customer base through site traffic and activity, 35cl Beverage Concept Inc. (Ishi Bodega) utilizes Shopify's analytics which collects the following personal data:
  • Information about your browser, network, and device
  • Web pages you visited prior to coming to this website
  • Your IP address
This information may also include details about your use of this website, including:
  • Clicks
  • Internal links
  • Pages visited
  • Scrolling
  • Searches
  • Timestamps

4. Cookies
The Ishi Bodega website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit Shopify's Cookie Policy.
  • Required Cookies are always used, which allow Shopify, our hosting platform, to securely serve this website to you.
  • Analytics and performance cookies are used on this site. We use analytics cookies to view site traffic, activity, and other data.

5. Customer Accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
  • Billing and shipping address(es)
  • Details about your orders
  • Email address
  • Name
  • Phone number
We share this information with Shopify, our website hosting provider, so they can provide website services to us.
6. Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
  • You’ve created a Customer Account
  • Your Customer Account password has been reset or updated
  • You’ve made a purchase
  • Your order has shipped
It’s not possible to unsubscribe from these messages.

We share your contact information with Shopify, our website hosting provider, so they can send these emails to you on our behalf.
7. Visitor Data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
  • Billing and shipping address
  • Details relating to your purchase
  • Email address
  • Name
  • Phone number
We share this information with Shopify, our online store hosting provider, so that they can provide website services to us.

Shopify collects personal data when you visit this website, including:
  • Information about your browser, network and device
  • Web pages you visited prior to coming to this website
  • Your IP address
Shopify needs the data to run this website, and to protect and improve its platform and services. Shopify analyzes the data in a de-personalized form.
8. Customer Rights
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. For more information regarding Shopify and Paypal, you may visit their respective websites to view their terms of service and privacy policy.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at help@ishibodega.com.
This policy is effective as of August 7, 2021.